Frequently Asked Questions

What is Stride?

Stride is an AI-powered coaching companion that builds a genuine relationship with you over time. Unlike traditional coaching apps that reset with each session, Stride remembers your history, learns your preferences, and evolves alongside you, providing personalized professional development support.

How is Stride different from other coaching apps?

Stride stands apart in several key ways:

• Continuous Memory: Unlike apps that treat each session as isolated, Stride builds on previous conversations.
• Relationship Building: The more you interact, the more personalized the support becomes.
• Flexible Communication: Seamlessly switch between text and voice based on your preference.
• 24/7 Availability: Get support exactly when you need it, not just during scheduled sessions.
• Privacy-First Design: End-to-end encryption and comprehensive privacy controls.

Is Stride a replacement for traditional coaching?

Stride is not a replacement for professional coaching. It's designed to complement traditional coaching by providing ongoing support between sessions, reinforcing skills learned in coaching, and offering assistance when your coach isn't available.

Many users find the greatest benefit comes from using Stride alongside traditional coaching. If you're experiencing a mental health emergency or crisis, please contact emergency services or a crisis helpline immediately.

How do I get started with Stride?

Getting started is simple:

1. Choose a subscription plan or start with our 7-day free trial
2. Create your account
3. Have a brief introductory conversation so Stride can understand your needs
4. Begin communicating via text or voice, whichever you prefer

There are no lengthy intake forms or complicated setup processes. Stride learns about you naturally through conversation.

What coaching approaches does Stride use?

Stride incorporates evidence-based approaches including:

• Goal-Setting Framework: Establishing clear, achievable objectives
• Strengths-Based Coaching: Identifying and leveraging your natural talents
• Solution-Focused Techniques: Developing practical strategies for challenges
• Accountability Systems: Tracking progress and maintaining momentum
• Positive Psychology: Focusing on strengths, resilience, and positive experiences

Stride adapts these approaches based on your specific needs and what works best for you.

Can I switch between text and voice communication?

Yes! You can seamlessly switch between text and voice communication at any point during a session. Start typing and switch to voice if you find it easier to express yourself that way, or vice versa. Stride maintains context across both modalities, so your conversation flows naturally regardless of how you choose to communicate.

How long should my sessions be?

Stride adapts to your needs and schedule. You can have brief 5-minute check-ins during busy days, longer 30-minute sessions for deeper exploration, or anything in between. There are no time limits or scheduling requirements—use Stride in whatever way works best for you, whenever you need support.

How are sessions counted?

Sessions are only counted if they are more than 5 minutes long. This policy allows you to change your mind, refresh the page, or recover from accidental clicks without using up your session allowance. If you connect with Stride for less than 5 minutes, it won't count against your session limit or subscription usage.

How does Stride protect my privacy?

Privacy is our top priority. Stride implements multiple layers of protection:

• End-to-end encryption for all conversations
• Option to use the service anonymously
• One-click data deletion at any time
• Transparent privacy controls accessible during every session
• Regular third-party security audits
• Premium plans offer local-only storage options

Your personal information and conversations are never used to train our AI models.

Is my data shared with third parties?

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent. The only exceptions are trusted service providers who help us operate Stride (such as cloud storage providers), and these providers are contractually obligated to keep your information confidential. For complete details, please review our Privacy Policy.

How can I delete my data?

You can delete your data at any time through your account settings. You have options to delete specific conversations or your entire account history. When you delete your account, we permanently delete all your personal information and conversation history within 30 days, except where we have legal obligations to retain certain information.

What subscription plans are available?

Stride offers several subscription options:

• Pay-Per-Session: $25 per session with no subscription required
• Essential Plan: $59/month for unlimited text and basic voice support
• Standard Plan: $99/month for unlimited text and voice with full features
• Premium Plan: $149/month for priority support and advanced features

Visit our Pricing page for complete details on each plan.

Is there a free trial?

Yes, we offer a 7-day free trial with full access to all features. No credit card is required to start your trial. At the end of the trial period, you can choose the subscription plan that works best for you.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time through your account settings. There are no cancellation fees or long-term commitments. If you cancel, you'll continue to have access to Stride until the end of your current billing period.

Do you offer refunds?

If you're not satisfied with Stride, we offer a 14-day money-back guarantee for new subscribers. Contact our support team at support@stridecoaching.ai within 14 days of your first payment to request a refund.

What devices can I use with Stride?

Stride is available on iOS and Android mobile devices, web browsers on desktop and laptop computers, and as a voice application on smart speakers. Your coaching relationship continues seamlessly across all your devices.

Do I need an internet connection to use Stride?

An internet connection is required to use Stride's full features. However, Premium subscribers have access to limited offline functionality, allowing you to review previous conversations and access certain resources without an internet connection.

How do I get help if I have technical issues?

For technical support, please contact our support team at support@stridecoaching.ai. We aim to respond to all support requests within 24 hours. You can also visit our Help Center for troubleshooting guides and frequently asked technical questions.